Carnaby bears : Legal information
A printer friendly version can downloaded in Microsoft Word format by clicking HERE.
Company details: Naomi Watkins,
Carnaby bears.
5 Carnaby close,
Godmanchester,
Huntingdon,
CAMBS. PE29 2EE.
England.
www.carnabybears.i12.com/contact.htm
+44 (0)1480 353244
purchase through
this site: Carnaby bears accepts payments by the following methods;
Personal cheque, Postal order & via Paypal*. To purchase an item,
please e-mail carnabybears@i12.com to confirm availability and
to arrange payment. WARNING. Do not disclose bank details in your e-mail,
as they are not encrypted.
Once payment has been received, confirmation will be sent and the item will
be posted by Special delivery to the required address.
Postage charges using the preferred carrier are included in the price
advertised.
*Payments made via Paypal will incur a charge levied by Paypal, which is
not included in the advertised selling price of an item on this website.
delivery of goods: Carnaby bears prefer to use Royal mail special delivery for the majority of
its packages. This service is insured during transit and offers next day
delivery during the week, to the UK mainland. Packages to all international
destinations are sent using the appropriate carrier offering an insured service
and any price difference will be passed on at cost, this will be agreed with you
the customer in advance of posting. The carrier of any delivery can be chosen
by you the customer, but is done so at your liability.
Carnaby bears reserves the right to asses the suitability of carriers, and to
change the preferred carrier at any time.
guarantee: Carnaby bears is committed to delivering the highest standards in quality
and customer service. Care is taken to represent all products and services as
accurately as the technology allows. To ensure your total satisfaction with any
item purchased from Carnaby bears, we offer a 16 day guarantee. If you are
not completely satisfied with your Carnaby bears item, you may return it to us
at the address above, in its original condition, for an exchange or full refund of
the cost of the item. Carnaby bears cannot refund any postage costs.
Your statutory rights will remain unaffected.
Returning an item: Items may be returned to: Carnaby bears
5 Carnaby close,
Godmanchester,
Huntingdon,
CAMBS.
PE29 2EE.
England.
Making a
complaint: If you are not satisfied with a product or service offered by Carnaby bears,
then you can write to the address above, e-mail carnabybears@i12.com or
message through the website at www.carnabybears.i12.com/contact.htm
If am item is found to be faulty, then the item can be returned to the address
above, for an exchange or full refund of the item AND any postage charges
incurred from the items delivery to and from you. The carrier for any item
returned in this way must be agreed by Carnaby bears and would usually be
the preferred carrier listed above in Postage & delivery of goods.
act: During the course of business, Carnaby bears may hold some personal
information covered under the Data protection act. This information will, at no
time, be shared with any third party and all information no longer required to
to be kept, will be confidentially disposed of. A full copy of your personal
information held by Carnaby bears can be requested, in writing along with a
payment of £3.00 to cover administration costs, from Carnaby bears,
5 Carnaby close, Godmanchester, Huntingdon, CAMBS. PE29 2EE.
Product suitability: Bears by Carnaby bears are made using only the best materials, and every
effort is made to ensure that each bear will live to a ripe old age.
Carnaby bears' are made using small parts and as such cannot be
recommended for people under the age of fourteen.
Links to other
websites: This website contains links to other third party sites. Carnaby bears cannot
be held responsible for the contents of any of these sites. If you feel that a
website featured by Carnaby bears is unsuitable for general consumption,
please e-mail your concerns to carnabybears@i12.com or message through
the contact us page.
Jurisdiction: Carnaby bears and the Carnaby bears website are located in England, and
as such, are bound and governed by English law. The English legal
system will have exclusive jurisdiction in case of dispute.
Commissions : Bear of the month : Coming soon : Shops : Adopted : To adopt :